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Table of Contents

  • 30-Day Satisfaction Guarantee
  • Important Notices
  • Trial Period Guidelines
  • Return Eligibility Requirements
  • Non-Refundable Items & Circumstances
  • Shipping Address Policy
  • Product Protection Plans
  • Return Process Requirements
  • Refund Process Details
  • Customer Responsibilities
  • Right to Refuse
  • Contact Information

1. 30-Day Satisfaction Guarantee

At PunchLite, we want you to be completely satisfied with your Music Boxing Machine. We offer a 30-day satisfaction guarantee, allowing you to evaluate our product under normal use conditions. If you're not satisfied with your purchase, you can return it within 30 days of receipt, subject to our detailed return conditions outlined below.

2. Important Notices

Mounting & Installation Disclaimer

By purchasing the PunchLite Music Boxing Machine, you acknowledge and agree to the following terms:

Installation Liability

  • All mounting and installation is done at your own risk
  • PunchLite is not liable for any damage to walls, surfaces, or property resulting from mounting or adhesive use
  • Damage caused by mounting, dismounting, or adhesive removal is not covered under warranty
  • Customer assumes full responsibility for proper installation
  • No refunds or exchanges for damage resulting from mounting/installation
  • Extended Protection Plan does not cover wall/surface damage

Installation Requirements

  • Only mount the device on surfaces capable of supporting its weight and use
  • Follow all installation instructions carefully
  • Verify surface compatibility before mounting
  • Test adhesive on a small area first
  • Ensure proper ventilation during installation

Mounting-Related Damage

The following are not covered under warranty or eligible for return:

  • Wall damage from mounting/dismounting
  • Surface damage from adhesive removal
  • Property damage from improper installation
  • Structural damage from incorrect mounting
  • Cosmetic damage to surrounding areas

3. Trial Period Guidelines

What Constitutes Acceptable Trial Use:

  • Testing basic functionality
  • Setting up and configuring the device
  • Using the device for short training sessions (up to 30 minutes per day)
  • Testing different modes and settings
  • Evaluating sound quality and responsiveness

What Constitutes Excessive Use or Damage:

  • Usage exceeding 15 hours total during the trial period
  • Visible wear on striking surfaces
  • Scratches, dents, or cosmetic damage
  • Water damage or exposure to extreme conditions
  • Modifications of any kind
  • Software alterations or unauthorized updates
  • Removal of serial numbers or safety labels
  • Signs of outdoor use or exposure to elements

4. Return Eligibility Requirements

Mandatory Conditions:

Time Frame:

  • Return request must be initiated within 30 days of delivery
  • Return shipping must be initiated within 7 days of return approval
  • Returns received after 37 days from delivery date may be rejected

Product Condition:

  • Must be in resalable condition
  • No visible damage or wear beyond normal trial use
  • All surfaces must be clean and undamaged
  • All LEDs and display elements must be fully functional
  • No missing screws, parts, or components
  • All electronic functions must work as original

Packaging Requirements:

  • Original box must be intact and undamaged
  • All original protective materials must be included
  • Original foam inserts must be present
  • No shipping labels or markings on original product box
  • All documentation and manuals must be included

5. Non-Refundable Items & Circumstances

Returns & Exchanges Will Be Rejected If:

Product Shows:

  • Signs of prolonged use
  • Impact damage
  • Water exposure
  • Modification attempts
  • Unauthorized repairs
  • Missing components
  • Scratches or cosmetic damage
  • Software modifications
  • Adhesive failure on mounted units, unless the optional protection plan has been purchased
  • Adhesive or mounting damage
  • Wall damage from mounting/dismounting
  • Surface damage from adhesive removal
  • Improper mounting installation

Packaging Shows:

  • Severe damage
  • Missing protective elements
  • Written-on or marked boxes
  • Removed serial numbers
  • Missing warranty seals

Other Non-Refundable Items:

  • Shipping and handling fees
  • Installation fees (if applicable)
  • Custom configurations
  • Digital content or downloaded software
  • Used protective equipment
  • Protection plans after claims

6. Shipping Address Policy

Important Notice About Order Addresses:

We process all orders exactly as entered during checkout. By placing an order, you acknowledge that:

Address Accuracy:

  • You are solely responsible for providing the correct shipping address
  • Address changes cannot be made once order is placed
  • Orders shipped to incorrect addresses provided by customer are not eligible for refund or replacement
  • PunchLite is not responsible for orders lost or misdelivered due to customer-provided address errors

Address Verification:

  • You must verify your address is correct before completing purchase
  • All address components must be accurate (street, unit number, city, state, ZIP code)
  • Military, APO, FPO, and PO Box addresses must be clearly indicated
  • International addresses must include all required fields for the destination country

Failed Delivery Due to Address Issues:

  • No refunds will be issued for orders undeliverable due to customer address errors
  • No replacements will be sent for orders returned due to address issues
  • Shipping fees are non-refundable in all cases
  • Re-shipping to corrected address will require additional shipping payment

7. Product Protection Plans

Standard Coverage (Included Free):

  • 30-day trial guarantee for quality-related issues on main unit only
  • Does not cover any accessories
  • Product must be in original condition
  • Does not cover accidental damage, drops, or improper installation
  • Return shipping costs not included

Extended Protection Plan ($29.99):

  • 12 Months Coverage for main unit only
  • One-time replacement for any damage
  • Covers drops & accidents
  • Covers mounting issues
  • Free return shipping
  • No questions asked replacement
  • 48-hour response time
  • Does not cover accessories

8. Partial Refund Conditions

The Following Will Result in Partial Refunds:

Missing Components:

  • Missing manual: -5% of refund
  • Missing non-essential accessories: -10% per item
  • Missing power adapter: -15%
  • Missing mounting hardware: -10%

Packaging Issues:

  • Damaged original box: -10%
  • Missing protective inserts: -5%
  • Missing accessory boxes: -5% per item

Condition Issues:

  • Minor scratches: -10%
  • Light wear: -15%
  • Missing protective films: -5%
  • Dirty or requiring cleaning: -10%

9. Return Process Requirements

Initiation:

Email punchlite.info@gmail.com with:

  • Order number
  • Clear reason for return
  • 4-6 clear photos showing:
    • Full product from all angles
    • Any issues or damage
    • Serial number
    • Original packaging
  • Video of product functioning (if applicable)

Documentation Required:

  • Original order confirmation
  • Proof of purchase
  • Return authorization number (provided by us)
  • Completed return form
  • Photos of product before shipping

Packaging Guidelines:

  • Use original product box
  • Place in separate shipping box
  • Use adequate protective material
  • Include all components
  • Secure all loose parts
  • Remove old shipping labels
  • Include return authorization form

Shipping Requirements:

  • Use tracked shipping service
  • Insure package for full value
  • Keep all shipping documentation
  • Pack adequately to prevent damage
  • Customer responsible for shipping costs
  • Customer responsible for loss or damage during return shipping

Restocking Fee

A 15% restocking fee applies to all returned products once an order has shipped or been fulfilled. This fee:

  • Covers costs associated with inspection, processing, repackaging, testing, and recertifying returned items
  • Is deducted from the refund amount
  • Applies even if product is in perfect condition
  • Is separate from any deductions for damage or missing items
  • Cannot be waived

For example: On a $299 order, the restocking fee would be $44.85, meaning the maximum refund amount would be $254.15, excluding any additional deductions for condition issues.

10. Refund Process Details

Inspection Process:

  • Full functional testing
  • Cosmetic inspection
  • Component inventory
  • Software check
  • Accessory verification
  • Documentation review

Refund Timeline:

  • Initial inspection: 2 business days
  • Refund processing: 3-5 business days
  • Bank processing: 5-10 business days
  • Total timeline: Up to 17 business days

Refund Methods:

  • Original payment method only
  • No cash refunds
  • No third-party payment transfers

11. Customer Responsibilities

The Customer Must:

  • Follow all return instructions exactly
  • Package item properly for safe return
  • Include all required documentation
  • Ship to correct return address
  • Pay for return shipping
  • Insure return package
  • Keep all return documentation
  • Wait for return authorization before shipping
  • Report any issues within 48 hours of delivery
  • Respond to any inquiries within 3 business days

12. Right to Refuse

We Reserve the Right to:

  • Refuse any return that doesn't meet our requirements
  • Charge a restocking fee for improperly returned items
  • Deny refunds for damaged returns
  • Request additional documentation
  • Modify this policy without prior notice

Contact Information

For Return-Related Inquiries: